Blog Post

Ignorance Isn't Bliss When You're in IT Operations

April 12, 2016 Author: Omer Trajman

blindfold-cliff_blog.pngEvery CIO I meet has big goals. They’re eager to step into conversations about how to move the company to a digital business, help generate revenue with IT innovation, and devote their time to strategic planning. And every one of them hits the same roadblock: CIOs keep getting mired down trying to keep the lights on and don't get the breathing room to innovate.

Working with our customers, what we’ve come to realize is that getting a handle on their current systems isn’t just necessary in order to free up time to innovate, it's actually the foundation for innovation. CIOs have access to more data about the business than any other executive. This is both a blessing if they are able to take advantage of it, and a curse if they can’t get beyond just keeping the ship afloat.

A CIO’s day, no matter how well planned, is disrupted by problems they don’t see coming; problems that cause them scramble to both explain what happened and prevent a recurrence by starting to monitor for the conditions that led to the failure. Instead of leading conversations about where to invest in transforming the business, they’re explaining to the other executives why the business won't get caught off guard again. This reactive aspect of running IT operations is one the reasons being a CIO today is such a thankless job.

The unexpected failures coming out of left field are never ending. Most CIOs today are in their job for less than two years before they get fed up or are fired. Clever CIOs know they need to be smarter about getting their hands around what they have right now so they can free up cycles to clock a big, strategic win.

Unfortunately, what makes smarter IT operations such an elusive goal for CIOs is the fact there’s simply too much log, event, and metric data being generated by all the applications, servers, databases, storage, network and other infrastructure components in a modern IT environment. The default reaction is to monitor only what’s considered mission critical. This is like sticking your head in the sand to beat the heat. Then, when an unexpected issue hits, IT departments often overreact and implement every monitoring tool available. IT goes from generating too much data while capturing too little to be useful, to capturing more data than they can analyze.

Our realization that the only way to both get a handle on current IT infrastructure and to drive business innovation with IT is to capture all operational data and use smarter software to make sense of it. This led us to create Rocana Ops. Just like financial traders and online advertisers have learned to apply analytics to increasing volumes of data, CIOs can go from a highly disrupted world to being an innovative disruptor by embracing analytics on IT data. We built Rocana Ops specifically to overcome the challenges facing forward thinking CIOs by applying our experience with modern big data technologies and advanced analytics to solve problems in IT operations.

Rocana Ops can handle event data from every system across the IT stack and automatically distinguish between normal operating behaviors and abnormal behaviors that could signal potential problems. By cutting through all the noise and drawing your attention to what matters – strange behaviors in your IT Operations – Rocana Ops helps CIOs get in front of all issues, both expected and unexpected, so that you are never again caught off guard. And with this newfound free time that can be devoted to innovation, Rocana Ops goes further by making sure CIOs have the data they need to truly innovate.

Learn More

To learn how Rocana Ops gives you 100% visibility across your entire IT operations and helps you to proactively prevent both known and unexpected failures, explore the following resources...

Learn About Rocana Ops: The Central Nervous System for IT Operations

Read the Overview: Power Your Digital Transformation with Total Operational Visibility

Get the e-Book: REAL Big Data for IT Ops - Solution Buying Guide